Extended returns on all orders until mid-Jan, 2025
(orders placed on/after 11.08.24)
RETURNS
We accept returns for all purchases (including full-price and sale items) that reach us within 30 days of the original delivery date.
*Exclusions apply, please see below.
If you need to return an item, please click here. You can also contact our customer service team via email on customercare@strathberry.com.
US Returns
We are pleased to offer USD $30 flat-rate returns for all items purchased within the US, one item per return. There will be a USD $10 charge per additional item returned. To facilitate your return, please click here.
CANADA Returns
We are pleased to offer CAD $45 flat-rate returns for all items purchased within Canada, one item per return. There will be a CAD $10 charge per additional item returned. To facilitate your return, please click here.
International Returns
At the moment, we do not offer free returns for orders outside the UK (except as mentioned for US above). Please note that it is the responsibility of the purchaser to cover the cost of the return shipment to the UK.
Strathberry cannot be held responsible or liable if returned products are lost or misdirected in transit. In order to make sure your return reaches us safely, we strongly advise you use an insured and tracked service.
We are unable to accept returned full price products that reach us more than 30 days after the original delivery date, or sale products that reach us more than 14 days after the original delivery date. Please do make sure that we can process your return quickly and easily by ensuring that all products are returned in their original condition and packaging.
Care & Packaging for Returns
We take great pride in providing luxury products of the highest quality, and work hard to make sure that these are beautifully wrapped and carefully packaged when they reach you.
Please pay special attention to the packing of any bags with a chain strap. When dispatched, we rigorously pack the chain in such a way that it does not mark the leather – we kindly ask that you do the same when returning the item to us, as we will not be able to issue a refund on damaged items.
Refunds
Our friendly customer service team will always do their best to process all refunds swiftly. We will issue a refund for the full amount paid for the products (excluding shipping charges) within 7 days of Strathberry receiving, inspecting and approving the returned products.
Please note that refunds can only be processed to the original payment method. Strathberry cannot guarantee how long it will take for a refund to show on your account, as this is controlled by the card issuer.
Jewellery
We hope you enjoy your Strathberry jewellery piece for years to come, and have included a care guide online & with your recent purchase. We are unable to accept any returns for pierced jewellery (including earrings), except in cases where the item is faulty or received damaged & we have been notified within 14 days of original delivery date. Requests outside of this date for pierced jewellery will be reviewed on a case-by-case basis. For all other items, we accept returns for all full priced items that reach us within 30 days of the original delivery date, and sale items that reach us within 14 days of the original delivery date. In the unlikely event your item is faulty or damaged upon receiving, please get in touch with our team, customercare@strathberry.com. There is no warranty period, and all defected items will be assessed by our team.
Personalized Products
Personalized items are non-returnable. This does not affect your statutory rights.
Exchanges
Unfortunately, we are unable to offer exchanges at this time. If you change your mind and wish to exchange a product, please return the product and place a new order.
Faulty Items
All Strathberry products are skilfully handcrafted to the highest standards, but as with anything made by hand from natural materials, we know that on the rarest of occasions, faults can occur.
We always want to be there to assist you, so in the unlikely event that a manufacturing fault arises within a period of 12 months after the date of purchase, we are happy to either repair, replace or refund the item - at no additional cost to the purchaser.
Proof of purchase from strathberry.com or one of our standalone boutiques will be required, as all items purchased from one of our wholesale partners must be returned directly to them.
In cases of wear and tear, where a fault has occurred through general use, we ask that you get in touch to discuss whether a repair, at a cost to the purchaser, is possible.
This does not affect your statutory rights.