Holiday Delivery Times

These are the last order dates for delivery on/by 25th December 2024*.
US STANDARD: 18th DEC by 12pm GMT
US EXPRESS**: 19th DEC by 12pm GMT
CA STANDARD: 18th DEC by 12pm GMT
CA EXPRESS**: 19th DEC by 12pm GMT
*Unfortunately there may be unforeseen delays (via shipping carrier, customs delays etc) which we are unable to account for and may result in your order being delayed. If you would like to speak to someone about your order, please contact our customer support team.
**Express shipping is only available for USA and Canada orders over USD$200, and must be selected at checkout.

Delivery Times

Delivery times are approximate and Strathberry cannot be held responsible for delays during busy periods, customs clearance delays or other unforeseen circumstances, which may delay delivery. Sale/Promotions: Please note that during sales periods and promotions delivery may be delayed. Please allow an additional 1-2 business days processing time, in addition to our standard delivery time.

Delivery Notes

Please note that Strathberry are unable to ship to P.O. Box addresses. All orders are dispatched from the United Kingdom and are fully insured and tracked. Once dispatched, you will receive an email containing the tracking number for the shipment.

Express Shipping

Please note, express shipping is only eligible on orders over USD $200 and for orders placed within the USA and/or Canada. Express shipping is not available on personalized orders or pre-order items.

Personalized Products

Please allow additional processing time for your personalized order. We advise 5 days for handbags & accessories - this is in addition to our standard delivery time. Express shipping is not available on personalised orders. Personalised items are non-returnable.

Pre-Order Products

Delivery times for pre-order items are shown on the product page, and at check-out. This is the current expected delivery time for the pre-order item via standard shipping. Please note - if you are ordering a pre-order item with an in-stock item, your order will ship when the pre-order item is available. Express shipping is not available for pre-order items.

Amendments

Strathberry are unable to amend the delivery address once an order has been shipped.

Taxes & Customs

Non-European Union orders are shipped on a Delivery Duty Paid basis. The cost of local sales taxes and import duties will be calculated at checkout.

Strathberry cannot be held responsible should local customs authorities wish to confiscate any items or charge additional duties or taxes. The purchaser is responsible for paying these charges.

To avoid confirmation and shipping emails from Strathberry being delivered to your junk email folder, please ensure that info@strathberry.com is marked as safe.

Please be advised that due to recent Chinese customs regulations, we highly recommend only one item be purchased per order to avoid delays. Should more than one item be purchased, it is up to the recipient to clear the order at their own cost.